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Conditions of use and purchase

Introduction: General information

This document (together with other documents referred to herein) governs the conditions governing the use of this website (www.talismanjewellery.com) and the purchase or purchase of products and/or services from this website (hereinafter the "Conditions").

For the purposes of these Terms, the activity of TALISMAN JEWELLERY through the Website includes: The marketing and distribution of handcrafted jewelry, made from 925 silver, 3 micron gold plated and 9k gold.

In addition to reading these Terms, before accessing, browsing and/or using this Website, the User must have read the Legal Notice and the Terms and Conditions of Use, including TALISMAN JEWELLERY's Cookie Policy and Privacy and Data Protection Policy. By using this website or by making and/or requesting the purchase of a product and/or service through this website, the user agrees to be bound by these Terms and all of the above, so if you do not agree with all of the above, you should not use this website.

You are also advised that these Terms are subject to change. It is the User's responsibility to consult them each time he/she accesses, browses and/or uses the Website, as those in force at the time of the request to purchase products and/or services apply.

Should the User have any questions regarding the Terms, he/she may contact the Manager using the contact details provided above or, where applicable, by using the contact form.

Website owner

The site is operated by:

  • D&FIDANVERDI SL
  • Address: Calle Auzolan no2, 2B, 20303 Irun, Spain
  • C.I.F: B 20793378
  • Email: duran@fidanverdi.com
  • Representative : Duran Fidanverdi Bektas
  • Guipuzcoa Trade Register: Volume 2000, folio 70, section 8, sheet SS-21639

The user

By accessing, browsing and using the Web Site, you become a User. By accessing, browsing and using the Web Site, you agree to be bound by all of the Terms and Conditions set forth herein, as well as any subsequent amendments thereto, without prejudice to the application of the corresponding mandatory legal regulations, as applicable.

The User assumes responsibility for proper use of the Website. This responsibility extends to:

To use this Website only for legally valid searches and purchases or acquisitions.

Not to make false or fraudulent purchases. If it can reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.

Provide true and lawful contact details, such as e-mail address, postal address and/or other data (see Legal Notice and General Terms of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts via this Website.

The User may, at his or her option, conclude with TALISMAN JEWELLERY the contract for the sale of the desired products and/or services in one of the languages in which the present Conditions are available on this Website: French, English and Spanish.

Purchase or acquisition process

Duly registered Users may purchase on the Website by the established means and forms. You must follow the purchase and/or online purchase procedure of www.talismanjewellery.com, during which several products and/or services can be selected and added to the shopping cart, basket or final shopping area and finally click on: "Buy and pay now".

In addition, the User will have to fill in and/or verify the information requested at each stage, although during the purchase process, before making payment, the purchase details may be modified.

The User will then receive an e-mail confirming that TALISMAN JEWELLERY has received his/her order or request for purchase and/or provision of services, i.e. confirmation of the order.

And, if applicable, you will also be informed by e-mail when your purchase has been shipped. Where applicable, this information may also be made available to the User via his or her personal login area on the Website.

Once the purchase procedure has been completed, the User agrees that the Website may generate an electronic invoice which will be sent to the User by e-mail and, where applicable, via his/her personal login area to the Website. The User may also, if he so wishes, obtain a copy of his paper invoice by requesting it from TALISMAN JEWELLERY using the contact spaces on the Website or by using the contact details provided above.

The User acknowledges that he/she is aware, at the time of purchase, of certain special conditions of sale concerning the product and/or service in question and which appear next to the presentation or, where applicable, the image of the latter on his/her page of the Web Site, indicating, explicitly but not exhaustively, and taking into account each case: name, price, components, weight, quantity, color, precious metal, details of products or characteristics, method of realization and/or cost of services; and acknowledges that the completion of the order or order the full and complete acceptance of the special conditions of sale applicable to each case.

Availability

All orders received by TALISMAN JEWELLERY via the Site are subject to the availability of products and/or the absence of circumstances or cases of force majeure (article 9 of these Conditions) affecting the supply of products and/or the provision of services. In the event of supply difficulties or stock shortages, TALISMAN JEWELLERY undertakes to contact the User and refund any sums paid. The same applies in cases where the provision of a service becomes unfeasible.

Prices and payment

The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise provided by law, in particular with regard to VAT.

Shipping costs will be invoiced according to the delivery address of the product. 

TALISMAN JEWELLERY provides delivery and/or shipping services via DHL Express.

In no case will the Site automatically add additional costs to the price of a product or service, but only those that the User has chosen and chooses voluntarily and freely.

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

Payment methods accepted are: Credit or Debit Card, PayPal, and Bank Transfer

TALISMAN JEWELLERY uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions via the Website. As such, the Site uses a secure SSL (Secure Socket Layer) payment system.

Credit cards are subject to verification and authorization by the issuing banking institution. If the issuing institution does not authorize payment, TALISMAN JEWELLERY declines all responsibility in the event of delay or non-delivery and may not enter into any contract with the User.

Once TALISMAN JEWELLERY has received the User's order via the Site, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be debited upon dispatch to the User of the shipping confirmation and/or confirmation of the service provided in the form and, where applicable, location established.

In all cases, by clicking on "Buy and pay now", the User confirms that the payment method used is his/her own.

Returns and guarantees

When purchasing products on or through the owner's website, the user has a number of rights, listed and described below:

Return of defective products or delivery errors.

These are all cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or order form, and that, therefore, he/she must immediately contact TALISMAN JEWELLERY and inform it of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of withdrawal).

The User will then be informed of how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, of the appropriateness of the reimbursement or, where applicable, the replacement of the product.

The refund or replacement of the product will be made as soon as possible and, in any event, within 14 days of the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for products returned due to a defect, where such a defect actually exists, will be refunded in full, including delivery costs and any costs incurred by the user in making the return. The refund will be made by the same means of payment used by the user to pay for the purchase.

In any case, the rights recognised by the legislation in force at any time for the user, as a consumer and user, will always apply.

Guarantees

All our products are guaranteed for two years from the date of delivery of your order.

The guarantee is valid against defects in materials and/or workmanship.

The guarantee does not cover wear and tear and/or physical or accidental abuse. To benefit from the guarantee, please contact us and our customer service department will help you.

Right of withdrawal

At TALISMAN JEWELLERY, we attach great importance to your satisfaction as a customer and we want you to be completely satisfied with your purchase. This is why we inform you of your right of withdrawal for purchases made on our website.

Withdrawal period:

You have the right to withdraw from your purchase within fourteen (14) calendar days from the date of receipt of the product. During this period, you may return the product.

Withdrawal procedure:

To exercise your right of withdrawal, you must inform us in writing by sending an email to correocontacto@talismanjewellery.com. Please include your name, order number and details of the product you wish to return. We will then provide you with detailed instructions on how to proceed with the return.

Conditions of return:

  • The product must be in its original condition, with no signs of use or damage.
  • Be sure to include all original items, such as cases, labels and certificates.
  • Shipping and return costs are the responsibility of the customer, unless the return is due to an error or fault on the part of TALISMAN JEWELLERY.

Refunding:

After receipt of the return and verification of its compliance with the conditions mentioned, we will proceed to refund the amount paid for the returned product. The refund will be made using the same means of payment as that used for the initial purchase, unless otherwise agreed.

Exceptions to the right of withdrawal:

Please note that the right of withdrawal does not apply in the following cases:

  • Personalised jewellery or jewellery with personalised engravings.
  • Jewellery worn or damaged after delivery.

If you have any further questions about the right of withdrawal or any other aspect of our purchasing policies, please do not hesitate to contact us. We will be happy to help you.

Online exchanges

The deadline for online exchanges is 15 days from receipt of the order. We only accept exchanges for items of the same or higher value. The product must be in perfect condition and in its original packaging.

You can request an exchange online by contacting customer services at correocontacto@talismanjewellery.com, indicating the reference number of the item you wish to exchange. In the case of a higher amount, the customer will have to pay the difference via the website following the instructions provided.

The shipping and return costs will be borne by the customer, unless the return is due to an error or defect on the part of TALISMAN JEWELLERY.

Notwithstanding the above, the right of withdrawal and/or resolution is excluded in cases where, due to the very nature of the goods purchased, it is impossible to exercise it, without prejudice to the corresponding claim for damages suffered. TALISMÁN JEWELLERY provides consumers with claim forms.

Delivery

In cases where physical delivery of the contracted good is required, deliveries will be made within the following territory: Worldwide.

Except in the case of unforeseen or extraordinary circumstances or, where applicable, resulting from the personalization of the products, the order including the products mentioned in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method chosen by the User and, in any event, within a maximum period of 30 calendar days from the date of confirmation of the order.

If, for any reason whatsoever, TALISMAN JEWELLERY is unable to meet the delivery date, TALISMAN JEWELLERY will contact the User to inform him/her of this and the User may choose to continue the purchase by setting a new delivery date or to cancel the order with full reimbursement of the price paid. In any case, home deliveries are made on working days.

If it proves impossible to deliver the order due to the user's absence, the order may be returned to the store. However, the carrier will leave a notice explaining where the order is and how to have it redelivered.

If the User will not be at the delivery location within the agreed time slot, he/she must contact TALISMAN JEWELLERY to arrange another delivery date.

For the purposes of these Conditions, delivery or delivery of the order shall be deemed to have taken place at the time when the User or a third party designated by the User acquires physical possession of the products, which is evidenced by the signature of receipt of the order at the agreed delivery address.

Any risks arising from the products shall be borne by the User from the moment of delivery. The User acquires ownership of the products when TALISMAN JEWELLERY receives full payment of all sums due for the purchase or purchase made, including shipping costs, or at the time of delivery, if this occurs after full receipt of the amount paid by TALISMAN JEWELLERY.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for their delivery and/or service will be considered as located on Spanish territory for the application of VAT if the delivery address is on Spanish territory with the exception of the Canary Islands, Ceuta and Melilla. The VAT rate applicable is the VAT rate in force at any given time, depending on the item concerned. The corresponding VAT rate for other countries (rest of the world) will depend on and be adapted to the legislation of each country.

Data protection

Personal information or data provided by the User to TALISMAN JEWELLERY as part of a transaction on the Website will be processed in accordance with the Privacy or Data Protection Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

Applicable law and jurisdiction

Access, browsing and/or use of the TALISMAN JEWELLERY Website and contracts for the purchase of products through it are governed by Spanish law.

Any dispute, problem or disagreement arising out of or in connection with the access, browsing and/or use of TALISMAN JEWELLERY, or with the interpretation and execution of these Conditions, or with the sales contracts between and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

Complaints 

The User may send complaints or any other comments he or she wishes to make using the contact details provided at the beginning of these Conditions (General Information).

In addition, official complaint forms are available to consumers and users, who may request them at any time using the contact details provided at the beginning of these Conditions (General Information).

REVIEWS

Susana Nisa
I'm delighted with the Eguzkilore necklace, it's really beautiful and has exceeded my expectations. I will continue to buy from your wonderful store. I recommend it 100%.
Jessica Gupta
Looks great in person, delicate and charming design, perfectly fitted too.
Miriam Txabarri
Exactly what I wanted, a fine, quality piece of jewelry. What's more, he sent a small bracelet as a gift. Eskerrik asko.
Dani
A perfect pendant for Star Wars fans! It was a gift and he loved it! Very friendly and attentive seller! Without a doubt, highly recommended.
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